POLICIES

All ticket sales (e.g., Concert, Convention, Artist Engagement) are final.  KCON artists and line-ups are subject to change or cancellation at any time without notice.  Please be careful at check-out to ensure that you are purchasing the tickets you intend to buy.

Third Party Sales

There may be individuals, third party websites, and social media pages (i.e., Facebook) that offer the sale or trade of certain tickets, including Artist Engagement vouchers. PLEASE BE WARY OF SCAMMERS AND COUNTERFEIT TICKETS/VOUCHERS! We highly discourage the purchase of tickets from any third party. However, if you must do so, please try to confirm the authenticity with a KCON staff member working at the Artist Engagement area. General KCON staff, venue staff, and security personnel will not be able to confirm authenticity.

Helpful Tips

• Examine the tickets carefully beforehand and compare them to your other tickets. If the ticket or voucher looks off in any way, do not purchase or trade for it!
• Be careful if the price is too good to be true. It probably is!
• Be careful if the price is too high! Those tickets are likely high in demand and scammers know this!
• Try to bring the seller with you to find a KCON staff member (not venue staff or security personnel) at the Artist Engagement area to confirm validity and authenticity. If they are unwilling to go with you, there’s likely a problem. Please report that person immediately!
• Protect yourself by taking a selfie with the seller, recording the seller’s name and phone number, check and take a photograph of their ID (e.g., driver’s license, identification card, passport), and check to see if they have a packet of legitimate tickets like any other KCONer would have. This information may be useful if you have to report them to the proper authorities.

If you are found to be in possession of a counterfeit ticket/voucher, the ticket/voucher will be confiscated, and you will not be allowed to enter the Concert or Artist Engagement area without exception. CJ cannot be liable for the actions of a third party.
CJ would hate for any KCONers to be defrauded or scammed, so be very careful and use your best judgment.

While the venues have the sole responsibility for providing accessibility in their facilities, CJ strives to provide reasonable accommodations in KCON programming areas for KCONers, volunteers, and staff with special needs or disabilities that are protected by federal, state, and local public accommodation and accessibility laws.
Please be advised that certain designated areas (e.g., Artist Engagement, Panels) fill up quickly and all seating is first come, first served, so special seating may not be available if you arrive late.
All KCONers must have the appropriate voucher to enter certain controlled access programming.

All of our minor KCONers (under 18 years old) should be accompanied by their parent or legal guardian while in attendance.
Children 13 years old and under must be accompanied by their parent or legal guardian at all times.
If you see any unattended children, please escort them immediately to the nearest information booth for assistance.

The possession, distribution, or use of any illegal substances or outside alcoholic beverages is absolutely prohibited and can subject you to ticket forfeiture and ejection from KCON.
If the Convention or Concert venue supplies alcoholic beverages, only those beverages sold and supplied by a venue employee at a venue booth is permitted.

Weapons, real or fake, are not appropriate for KCON. Please do not bring anything that resembles or could be mistaken for a weapon. If you are found to have any such items, you will be asked to leave and return after those items have been stored away.

Taking photographs and recording video by KCONers using cell phones and/or small, non-professional cameras (e.g., cameras without detachable lenses, telephoto or zoom lenses, external flashes) are generally allowed in the common areas of the Convention for personal, non-commercial use, provided that the photography or video recording is not disruptive.
Unless expressly permitted by CJ and properly credentialed, professional cameras and professional camera equipment/attachments, including, without limitation, DSLRs or similar type of cameras (e.g., Sony Alpha), detachable/interchangeable lenses, lenses that extend more than two (2) inches out from the body of the camera, and external flashes, are strictly prohibited in all areas of the Convention. We strongly encourage all KCONers to store this type of photography and videography equipment in a safe place (e.g., home, hotel room, car, etc.) before entering the Convention area. Any KCONers caught with prohibited cameras or camera equipment may be removed from the Convention area without refund.
Photos and videos may not be sold, or otherwise published, uploaded, reproduced, transmitted, or distributed for commercial exploitation in any manner whatsoever.
Be sure to watch out for specific photo and video rules that apply to certain designated programming areas (e.g., Artist Engagement, Panels) and always follow KCON staff instructions. If you fail to follow the rules or instructions, you may be removed from the area without refund.

COMING SOON

Special guests and panelists should refer to the terms and conditions of your agreement with CJ. Further, just like all other KCONers, special guests and panelists are expected to comply with the Code.

All Artist Engagement attendees are expected to comply with the Code.
Artist Engagements are controlled access programming. You may only enter if you have the appropriate voucher. Voucher substitutions are not allowed.
Please be careful with your Artist Engagement vouchers. There is a set quantity of vouchers provided to KCONers, and extras cannot be made or otherwise replaced. CJ is not responsible for any lost or damaged Artist Engagement vouchers.
Once the Artist Engagement has finished, all KCONers must exit the area to make room for the next session.
The Artist Engagement type you can access are determined SOLELY by the voucher you receive at KCON Convention Check-In.  These passes are completely RANDOM – which means you might receive a voucher for an Artist Engagement session that has already taken place if you are late to check-in.  Check-in EARLY and don’t let this happen to you!  There are no substitutions.
For KCONers who require special needs or have disabilities, please refer to the Accommodations for Attendees with Disabilities section.

Artist Engagement – Line-Up Procedures

• Official lines will form approximately thirty (30) minutes before the start of each Artist Engagement session.
  • Any unofficial lines may not be honored, so please line up at your own discretion.
• There will be up to four separate lines formed: (1) Diamond and Platinum attendees; (2) Hi-Touch voucher holders; (3) Audience voucher holders; and (4) Gallery voucher holders.
  • Diamond and Platinum attendees will have top priority and will enter first;
  • Hi-Touch voucher holders will enter next and have their vouchers examined prior to entry into the Hi-Touch area;
  • Audience vouchers holders will submit their vouchers upon entry; and
  • Gallery vouchers holders will submit their vouchers upon entry.
• Out of respect for other KCONers, do not cut anyone in line.
• Holding a place in line for another KCONer is not allowed except for restroom breaks, food and water breaks, or for medical reasons. If you get out of line, you do so at your own risk.

Artist Engagement – Restrictions

• For your safety (and the safety of others), do not run in the Artist Engagement area!
• One Hi-Touch per KCONer per artist (even if you have multiple vouchers)!
  • If you fail to follow the rules or instructions (i.e., attempt to go up multiple times), you may be removed from the Artist Engagement area and barred from attending any others.
• PROHIBITED CAMERAS: The Convention: Photo and Video Policy applies in all areas of the Convention, including the Artist Engagement areas. Professional cameras and professional camera equipment/attachments are prohibited! Do not bring these cameras into the Artist Engagement areas!
  • Only cell phones and small, non-professional cameras are allowed in Artist Engagement sessions.
  • Professional cameras and professional camera equipment/attachments, including, without limitation, DSLRs or similar type of cameras (e.g., Sony Alpha), detachable/interchangeable lenses, lenses that extend more than two (2) inches out from the body of the camera, and external flashes, are strictly prohibited in all areas of the Convention, including the Artist Engagement area.
  • If you are unsure about your camera, please ask a KCON staff member working in the Artist Engagement area.
  • Regardless of type of camera, if a KCON staff member or security personnel asks you to put your camera away, you must do so.
  • Any KCONers caught with prohibited cameras or camera equipment/attachments may be removed from the Artist Engagement area (and the Convention) without refund.
• Any device that extends your cell phone or cameras away from your hand or body (e.g., selfie-sticks, Go-Pro poles, stilts, tripods) is strictly prohibited!
• Video recording devices such as hand-held camcorders, Google Glass and Go-Pros are not permitted in the Artist Engagement sessions! Please put these away.
• Any equipment that improves your vantage point, including step stools and ladders, is strictly prohibited!
• Do not stand on any chairs inside the Artist Engagement area for your safety as well as the safety of other KCONers.
• Hi-Touch Voucher Holders:
  • Hi-fives only!
    • Do not hug, grab, kiss, shake hands, or make any other physical contact with the artists.
  • Video recording or taking photos during the Hi-Touch is not allowed!
    • Please store all cell phones and permitted cameras away in your bags or back pockets.
  • Please line-up when instructed to do so!
    • You must listen to KCON staff when asked to line up for Hi-Touch. If you do not line up or are otherwise distracted, you may miss your chance to participate!
  • Do not hold up the line!
    • Keep pace with other Hi-Touch KCONers. There is a limited amount of time, so please do not inconvenience other KCONers!
  • Gifts for artists are not allowed!
    • We understand you are passionate and would like to show your appreciation to the artists, but this is for the artists’ safety!
• No oversized or inappropriate signage!

Artist Engagement – Disclaimer

• Artist Engagement schedules are subject to change or cancellation at any time due to circumstances out of CJ’s control.
• If there are any changes or cancellations, CJ will notify you via the official KCON mobile app.
  • CJ is not liable for any delayed information about schedule changes including, but not limited to, errors within the app, lack of signal in regards to SMS messaging, etc.
• In the case of an outright cancellation of an Artist Engagement, CJ may make efforts to provide relief, but is not responsible for and does not guarantee an alternate opportunity or any other remedies.

Artist Engagement – Photo & Video Policy

As noted in the Artist Engagement – Restrictions, certain cameras are not allowed, please store these cameras away prior to entering the Artist Engagement area.
Be sure to watch out for other posted photo and video rules that apply to Artist Engagement areas, and always follow KCON staff’s instructions. If you fail to follow the rules or instructions,  you may be removed from the area without refund.

As a convention exhibitor and/or vendor, you must abide by the terms and conditions of your agreement with CJ. Additionally, exhibitors and vendors are expected to comply with the Code.
You must stay within your allotted exhibitor space, and any sales outside of that space (including outside of the venues), will subject you to immediate forfeiture of your exhibitor/vendor booth, without refund, and a ban from future events.

COMING SOON

Concert venues have their own camera and video policies. Please refer to their websites for more information (https://www.msg.com/madison-square-garden/faqs; https://www.staplescenter.com/guest-services/a-z).
Unless expressly permitted by CJ and properly credentialed, professional cameras and professional camera equipment/attachments, including, without limitation, DSLRs or similar type of cameras (e.g., Sony Alpha), detachable/interchangeable lenses, lenses that extend more than two (2) inches out from the body of the camera, and external flashes, are strictly prohibited in the Concert venues. Upon entry, Concert venue staff will check your belongings and your camera may be confiscated by venue staff. To avoid this, please store your cameras away in a safe place (e.g., home, hotel room, car, etc.) before lining up for the Concerts.
Video and audio recording, including livestreaming, of the Concerts is strictly prohibited. Video recording devices such as hand-held camcorders, Google Glass and Go-Pros are strictly prohibited.
Any device that extends your cell phone or cameras away from your hand or body (e.g., selfie-sticks, Go-Pro poles, stilts, tripods) is strictly prohibited.
Any equipment that improves your vantage point at the expense of others, such as step stools and ladders, is strictly prohibited.
Anyone caught violating this policy will be escorted out of the Concert immediately, without refund.

All approved members of the press must be properly registered and wear their official “Press” badge at all times. Press badges may not be sold or transferred, even among your team or co-workers. Press badges are personal and must be returned by the individual who was assigned the badge.
Members of the press are not permitted to livestream, broadcast, webcast, or otherwise transmit, retransmit, distribute, or copy any audio or video from any KCON programming for longer than forty-five (45) consecutive seconds.
Press badges do not grant you access to restricted areas (e.g., backstage, frontstage, offstage). For special programming areas, such as Artist Engagements, only CJ-designated press may enter, while accompanied by CJ staff.

By attending the Convention, Concert(s), and other KCON events, you consent to have your image captured by official KCON photographers and videographers.
Further, you agree that all resulting materials, which include still photos, video, and audio recordings, may be used and exploited by CJ, without restriction, in any manner and media now known or hereafter devised, in perpetuity, without any compensation to you.
You acknowledge and agree that this authorization is intended to satisfy all consent requirements of the California Civil Code sections 3344 and 3344.1, or any other statutes or common law principles of similar effect, and you hereby waive and release any and all claims that you have or hereafter have against CJ under such statutes or any other statutes or common law principles of similar effect.
If you object to this consent, please do not attend the Convention, Concert(s), and other KCON events.

It is important that you and/or your parent/legal guardian read and understand the below. If you have any questions, please e-mail us at questions@kconusa.com.

In consideration of being permitted to attend KCON, you and/or your parent/legal guardian hereby acknowledge and agree to the following terms of this General Waiver and Limitation of
Liability (the “Waiver”):

1. I have read, understand, and agree to abide by these Rules and Policies, which are incorporated into this Waiver as set forth herein.
2. I understand and agree that this Waiver, along with the Rules and Policies, apply to me at all times before, during and after KCON.
3. I understand and agree that my failure to abide by the Rules and Policies, or any instructions of KCON staff, Convention venue staff, Concert venue staff, security, officials, officers, or any other persons affiliated with or acting for or on behalf of CJ, KCON, the venues, or the City, may subject me to forfeiture of my KCON ticket(s) and/or Convention voucher(s) without refund.
4. I understand that my attendance and participation in activities at KCON is voluntary and that some activities (e.g., dancing, Artist Engagements, Red Carpet) may involve risks, including physical injury (temporary or permanent), death, damage to property, loss of property, and other damages or losses. As a condition of my being permitted to attend KCON or participate in any activities, I assume and accept all risks of harm, loss or injury, and waive the right to claim any damages whatsoever resulting from, arising from, or in connection with my attendance at KCON or participation in any activities.
5. I understand and agree that CJ shall not be held responsible for any loss or theft of my property during KCON. I understand that it is my responsibility to be mindful of my property at all times.
6. I understand and agree that if I damage any real or personal property in any manner or extent during KCON, including but not limited to the property owned by the Convention venue or Concert venue, I will be solely responsible for the cost of repairs and/or replacement of such damaged property.
7. I hereby waive and release, indemnify and forever hold harmless CJ, the Convention venue, the Concert venue, the City, their respective parents, affiliates, subsidiaries, and each of their respective officers, directors, partners, members, shareholders, employees, agents, representatives, successors and assigns (the “Released Parties”) from any and all disputes, claims, demands, damages, losses, liabilities, causes of action, lawsuits, attorneys’ fees, and/or claims of every kind and nature (“Disputes”), whether known or unknown, in law or equity, that I ever had or may have, arising out of or in connection to my attendance or participation at KCON, including any acts or omissions by third parties such as medical providers, emergency personnel, and food and beverage vendors.
8. I acknowledge that I have read and understand the provisions of California Civil Code Section 1542, which provides as follows: “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor.” Being aware of such statutory right, by participating in KCON, I expressly waive any rights under California Civil Code Section 1542 as well as any other statutes or common law principles of similar effect.
9. I agree that any and all Disputes arising out of or in connection to my attendance or participation at KCON shall be determined by confidential binding arbitration, in accordance with the arbitration rules of JAMS to be held in Los Angeles County, California, before a single neutral arbitrator. I agree that the laws of the State of California shall apply to and govern any Disputes, without regard to its conflicts of laws principles. No waiver of any breach or default of the terms herein shall be effective unless in writing signed by you and CJ. If any provision herein is determined by a court of competent jurisdiction to be invalid or unenforceable, such determination shall not affect any other provision hereof, and the invalid or unenforceable provision shall be replaced by an enforceable provision that most closely meets the commercial intent of the parties.

I submit this Waiver of my own free will, free of any pressure, duress or threat of duress. I have read this Waiver carefully, understand it, and understand I am giving up substantial rights, including my right to sue. I agree to be legally bound by it and intend by signature to be a complete and unconditional release of CJ of all liability to the maximum extent permitted by law. I agree that no certification authority or other third-party verification is required to validate my electronic signature, and that the lack of such certification or third-party verification shall not in any way AFFECT the enforceability of this Waiver.

Parent/Legal Guardian’s Additional Release for Minor Attendees

I represent and warrant that I am the parent or legal guardian of the minor attending KCON and hereby give permission for my child to attend and participate in activities at KCON. I acknowledge that I have read this Waiver on behalf of me and my minor child, understand it, and understand that I am giving up substantial rights, including my right to sue. I agree to be legally bound by it and intend by signature to be a complete and unconditional release of all liability to the maximum extent permitted by law.